I. Service philosophy Win customerswith tailored products and solution; create value for customer withprofessional services.
II. Commitment to services
1. Pre-sale services 1.1 Professionalproject team: With more than twenty years of experience in cable industry, ourprofessional technical team provides one-to-one services. 1.2 Customizedproduct design: Each product will be of customized design based on customerdemand. 1.3 Integratedsolution: Provide integrated solutions based on customer's current situationand growth need.
2. On-purchase services 2.1 Projectprogress: 24-hour real-time controllable project progress to ensure realizationof customer demand as scheduled. 2.2 Communication on project: 24-hour efficient communication service andcoordination with both parties' demand and resources to ensure completeachievement of customer needs. 2.3 Projectmonitoring: 24-hour full-course monitoring of raw materials and product qualitytesting by simulation of harsh conditions to ensure high-quality realization ofcustomer demands.
3. Post-market services 3.1 Promptcommunication: 24-hour dedicated service to provide professional consultationservice. 3.2 Responsemechanism: 24-hour response mechanism to provide dedicated on-site service forcustomer and meet customer demand in time. 3.3 Continuousimprovement: Output of 8D report within 72 hours to solve problems from thesource and create value for customers.
